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The 62nd Comptroller Squadron Financial Services office is located in Building 100, Suite 1122. The Financial Services office provides customer service for military pay, travel pay, debts, separation and retirement pay.
Walk-in Customer Service Hours: Monday - Thursday, 9 a.m. to 12 p.m.
Telephone Customer Service Hours: Monday - Thursday, 9 a.m. to 12 p.m.
Phone Number: 253-982-2594
For Defense Travel System inquiries, please contact your unit's Organizational Defense Travel Administrator.
For all other inquiries and members with CAC access, please use the Comptroller Service Portal, here: https://usaf.dps.mil/teams/SAFFMCSP/portal
For customer service inquiries for members without CAC access, please contact us at our org box: 62CPTSHelp@us.af.mil.
If you are new to McChord, you are required to attend a finance in-processing brief. These are held every Tuesday at 0800 and Thursday at 1300. Please bring your orders and any receipts from your PCS travel. We will greet you at the entrance to the Finance Customer Service Office at Bldg. 100, Room 1122.
Sign up here: https://www.signupgenius.com/go/10c094baaaa2ca0fcc61-finance#/
For Geographically Separated Unit (GSU) members who cannot attend an in-processing brief, please submit your travel orders and applicable receipts to CSP (https://usaf.dps.mil/teams/SAFFMCSP/portal) or the 62 CPTS org box (62CPTSHelp@us.af.mil).
The Comptroller Services Portal (CSP) enables Airmen to submit customer service requests related to military pay, civilian pay, and travel pay, through a simple, secure online process. CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to review their user profile and make any necessary updates (2-3 minute process) before submitting their initial request.
The CSP allows customers to submit, review, and track their requests anytime, anywhere. Email notifications alert the customer anytime changes are made. As the CSP continues to grow, you will also have access to regulations, announcements, knowledge articles, calendars, and other useful links to assist you in all things finance management.
Walk-in hours and over-the-phone support is still available for those who prefer to do so.
We are looking forward to the exciting and positive change this new service will provide. Thank you for embracing the future with us! If you experience any difficulty using the site, please contact us at (253)982-2594. Our technicians will be happy to assist in submitting your request.
Start using the CSP here: https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx (CAC Required)
Lt. Col. William Griffin
62nd Comptroller Squadron
62nd Comptroller Squadron
100 Col. Joe Jackson Blvd. Ste. 1122
JBLM W.A. 98438
Comptroller Service Portal: https//usaf.dps.mil/teams/SAFMCSP/portal
Defense Travel System
Citibank Cardholder Access
PCS In-Processing Sign Up