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McChord Field Finance

McChord Field Finance


The 62nd Comptroller Squadron Financial Services office is located in Building 100, Suite 1122. The Financial Services office provides customer service for military pay, travel pay, debts, separation and retirement pay.

62nd Comptroller Squadron

Walk-in Customer Service Hours: Monday - Thursday, 9 a.m. to 12 p.m.

Telephone Customer Service Hours: Monday - Thursday, 9 a.m. to 12 p.m. 
Phone Number: 253-982-2594

For pay entitlements, non-DTS travel inquires and any other customer service inquiries, you can also contact the Financial Services help desk at

For customer service inquiries for members without a .MIL EMAIL ADDRESS please contact us at org box:

For all other inquiries and for members with a .MIL EMAIL ADDRESS, please use CPS portal:

For Defense Travel System inquiries, please contact your units Organizational Defense Travel Administrator.

In accordance with 62nd Airlift Wing guidance, the Financial Services Office will now be available for walk-in appointments on a limited basis. We encourage customers to continue to reach out via CPS Portal for routine military, travel, or civilian pay matters. For in-person requirements outside of walk-in hors, please contact us to schedule an appointment.

For in-person requirements outside of walk-in hours, please contact us to schedule an appointment.


Please see your CSS for In-Processing information and guidance,

If you are new to McChord and need to be in-processed through finance, please fill out our PCS questionnaire. Upload the questionaire, a copy of your orders, receipts, and your Direct Deposit Form (if needed) to our Comptroller Services Portal: Do not worry if you are unable to complete the entire questionnaire—our technicians will reach out to you if more information is required.

The Comptroller Services Portal (CSP) enables Airmen to submit customer service requests related to military pay, civilian pay, and travel pay, through a simple, secure online process. CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to review their user profile and make any necessary updates (2-3 minute process) before submitting their initial request.

The CSP allows customers to submit, review, and track their requests anytime, anywhere. Email notifications alert the customer anytime changes are made. As the CSP continues to grow, you will also have access to regulations, announcements, knowledge articles, calendars, and other useful links to assist you in all things finance management.

Walk-in hours and over-the-phone support is still available for those who prefer to do so.

We are looking forward to the exciting and positive change this new service will provide. Thank you for embracing the future with us!  If you experience any difficulty using the site, please contact us at (253)982-2594. Our technicians will be happy to assist in submitting your request.

Start using the CSP
here (CAC Required)

     USAF Quick Start Guide instructions


Lt. Col. William Griffin
62nd Comptroller Squadron

62nd Comptroller Squadron
100 Col. Joe Jackson Blvd. Ste. 1122
JBLM W.A. 98438

Comptroller Service Portal: https//