Please note: Clinics and services will be closed every 2nd Thursday (doors locked) of the month at noon for training
AIRMAN'S CLINIC
(253) 982-5688
7:30 a.m. to 4:30 p.m. Monday through Friday
You can book directly into a physical therapy appointment without a referral (pending availability). Call the Puget Sound Military Appointment Center at 1-800-404-4506 to make an appointment.
JBLM WALK-IN CONTRACEPTION SERVICES
Madigan website QRC (scroll half-way down to see Walk-in Contraceptive Services)
- Same-day services at Okubo Clinic on odd Wednesdays (1st, 3rd, 5th Wednesday) 0800-1130, and Madigan Obstetric/Gynecological Main Clinic on even Wednesdays (2nd, 4th Wednesday) 1200-1530.
NOTE: Patients can still seek contraceptive services at the 62d Medical Squadron by appointment with their Primary Care Manager.
DoD's Decide and Be Ready QRC
Mobile application provides education on contraception.
PHYSICAL THERAPY
You can book directly into a physical therapy appointment without a referral. Call the Puget Sound Military Appointment Center at 1-800-404-4506 to make an appointment.
NAL- Nurse Advice Line- 24/7
Not sure if you need to seek medical help?
Medical advice via the NAL is available to all Tricare eligible members at 1-800-TRICARE (874-2273) option 1.
SICK CALL
Limited Same-Day appointments are available for quick onset symptoms that are preventing you from going into work. For Same-Day appointments call the Tricare Appointment Center at 1-800-404-4506. Refer to Urgent Care Clinic Services at Madigan if no available appointment.
SECURE MESSAGING
Want to save a trip to the Clinic?
TRICARE online is your portal for requesting refills, profile updates, viewing lab results, messaging your provider and more. Visit https://myaccess.dmdc.osd.mil/identitymanagement/app/login to register.
Con leave transcriptions ARE NOT necessary when requested by a Military Treatment Facility provider.
Con Leave transcriptions are needed only if requested by a Civilian provider. Stop at the Airman's Clinic front desk for assistance.
BHOP
Behavioral Health consultants (BHC) can help with:
Emotional or behavioral problems such as:
-Family or relationship difficulties
-Stress
-Grief and loss
-Anxiety and worries
-Anger
-Depression
Clinical health problems such as:
-Sleep/insomnia
-Pain management
-Migraine or tension headaches
-Fibromyalgia
-Diabetes
-GI or IBS
-Smoking cessation
-Alcohol or substance use
-Exercise and diet
Services are available by walk-ins or appointments by calling (253) 982-5668.
FLIGHT MEDICINE CLINIC
(253) 982-0375
7:30 a.m. to 4:30 p.m., Monday through Friday
The Return to Fly times (RTFS) are 1:00 p.m. to 1:15 p.m., except THURSDAYS, on a walk-in basis. The Flight Medicine Clinic provides routine medical care to pilots, navigators, air traffic controllers, flight engineers and all personnel holding a 2992 clearance.
Walk-in's: Daily 1:00 p.m. to 3:00 p.m. except Thursdays:
-Sore throat
-Pregnancy tests
-Dysuria UTI testing
-Wart treatment
-Suture/staple removal
-Depo-Provera Injections
469 Profiles: Message your provider through the Patient Portal at https://patientportal.mhsgenesis.health.mil.
After duty-hours: Flyers should go to the Madigan Army Medical Center (MAMC) Emergency Department (ED). The flight surgeon on-call will be notified of ED visits by flying personnel. Should a flyer be seen in any ER or outside of MAMC, it is their responsibility to notify the flight surgeon as soon as possible by calling the clinic or Flight Surgeon on call at (253) 279-8460.
Flyers may NOT fly until cleared by a flight surgeon after receiving treatment in the ED or from a provider outside the hospital. For all routine and acute appointments, please call Flight Medicine at (253) 982-0375.
Base Operational Medicine Clinic (253) 982-0862/0375
-Fly PHA's
Deployment Health Assessment Clinic (253) 982-1896
-DHA Appointment Request
-Non fly PHAs/MHAs
Medical Standards Management Element (253) 982-8705/7119
-Flying Waivers
-Overseas Medical Clearances
-Initial Flying Physicals
-422 Profiles
SHPE Clinic (253) 982-9831
-Separation Physicals
-Retirement Physicals
EMERGENCY SERVICES
The Airman's Clinic provides care for active duty military personnel who are stationed on JBLM McChord Field. There are no emergency services. Please call 911 or report to Madigan Army Medical Center for emergencies.
Urgent Care: Visit the Emergency Room at Madigan Army Medical Center
Madigan Army Medical Center provides emergency services for all ages, available 24 hours a day. An emergency is defined as an acute illness or injury that may pose a threat to life, limb or eyesight; result in unreasonable pain or suffering; or requires immediate care or attention to ensure the best recovery possible. When someone develops signs and symptoms of a stroke, heart attack, or other life threatening emergency then 911 should be called, or the person should report immediately to the nearest emergency facility.
The emergency department does not give medical advice over the phone. If a person believes there is an emergency 911 should be called, or the person affected should report to a nearby emergency department.
All patients will be assessed (triaged) as soon as possible on arrival to the Emergency Department. Based on the acuity/severity and type of emergency some patients may be seen sooner than others. If medically appropriate, some patients may be referred for same day appointments to their enrolled primary clinic. As an affiliated teaching facility of the Uniformed Services University of the Health Sciences, patients may be evaluated by medical students and residents in addition to the emergency department staff providers as well.
Non-beneficiaries will have a medical screening examination performed, and if necessary will be transferred to a civilian facility for further needed care. After evaluation, if patients need continued inpatient care, they may be admitted. If there are specific services or specialist care needed that is unavailable at the MOFMC, then patients may be transferred to an appropriate civilian facility for continued care. The Emergency department staff will make all efforts to provide compassionate, timely care for all patients, regardless of the patient category (e.g. Tricare Prime, Tricare for Life, VA).
CASE MANAGEMENT SERVICES
R.N. Case Management services are available for active-duty personnel assigned to a Primary Care Provider (PCP or PCM) at the 62d Medical Squadron at McChord.
Under the direction of the PCM, the Case Manager helps bring together specialists in a variety of treatment facilities to meet the healthcare needs of patients who have:
- A serious health condition(s) or a terminal health condition.
- Several health conditions being treated by multiple specialties.
- A need for additional support during a critical period or need for assistance navigating the health care system.
The Case Manager has a broad knowledge and understanding of military, civilian, and Tricare resources. Along with the Patient, the PCM, and the Healthcare Team, the Case Manager's goal is to achieve the patient's optimal level of health and function in the most timely, efficient, and cost-effective manor.
For questions about a referral for case management services, please contact your PCM.
The 62d MDS McChord R.N. Case Manager can be reached at:
Ph: (253) 982-0650
Fax: (253) 982-2038
Hours: 7:30 a.m. - 4:30 p.m. | Monday - Friday |
PUBLIC HEALTH
With the closure of SeaTac COVID testing operations on 15 July 2021, please do not contact the McChord Public Health Department. If you are traveling through SeaTac and require a COVID-19 test, please do either of the following:
1) Contact your losing installation's medical unit for assistance
2) Utilize the hand-out provided by SeaTac staff which lists available testing sites in the local community
3) Drive thru testing is available at the Enhanced Screening tents located across from Madigan Army Medical Center Emergency Room (Hours of Operations are daily from 0600-1400).
(253) 982-3717 (main line), 982-1520 (PHAs), 982-1896 (PHAs)
7:30 a.m. to 4:30 p.m., Monday through Friday
Closed every Tuesday at 3:00 p.m., Thursday at 1:00 p.m., and every 2nd Thursday of each month
The Public Health office manages Non-Fly PHAs, Deployment Medicine, and Occupational Health programs to ensure a healthy and fit Airmen community. They identify and coordinate required ancillary care such as immunizations and laboratory as well as needed examinations by an occupational provider/specialist.
Non-Fly PHA appointments can be scheduled by calling (253) 982-1896/0375
Deployment Medicine ensures deploying members are medically qualified to deploy, administers all the Pre- and Post-Deployment Related Health Assessments (DRHA) and ensures all deploying members are aware of potential health risks in their theater of operation. To schedule a DRHA, please contact (253) 982-1896. All personnel tasked to deploy by their unit must contact Public Health immediately to initiate a medical checklist.
Occupational health provides workplace hazard education and determines hazard-specific medical screening requirements for military and civilian personnel assigned to industrial workplaces. Additionally, they provide fetal protection education to newly pregnant military personnel and civilians. Moreover, they provide workplace shop visits in conjunction with Bioenvironmental Engineering to ensure training compliance. Lastly, they conduct audiograms for personnel assigned to industrial workcenters, flyers, and IFCs (excluding 627 ABG personnel).
PERSONNEL RELIABILITY PROGRAM
(253) 982-4094/0375/0862
7:30 a.m. to 4:30 p.m., Monday through Friday
What is PRP? The Personnel Reliability Program is a program to ensure the highest possible standards of individual reliability in personnel performing specialized duties with certain types of weapons. Medical PRP is continuous monitoring of PRP members' healthcare and advising the Certifying Official when medications, conditions, or treatment affect their ability or reliability for the mission.
The PRP office is located in the Flight Medicine Clinic. PRP members with medical needs after duty hours/weekends/holidays/down days, should contact the Madigan Army Medical Center Emergency Room or 911. Members on PRP status should also contact a CMA or their CO for updates related to pertinent medical care.
IMMUNIZATION CLINIC
Contact (253) 982-0311
Hours: 7:45 a.m. to 11:30 a.m., Monday through Friday
ARMY PATIENTS ARE BY APPOINTMENT ONLY MADE THROUGH THEIR CLINICS.
FOR AIR FORCE ACTIVE DUTY ONLY: Walk-in
BIOENVIRONMENTAL ENGINEERING
(253) 982-3921
7:30 a.m. to 4:30 p.m., Monday through Friday
The Bioenvironmental Engineering element provides industrial hygiene and radiation protection surveillance for Air Force-operated industrial shops on JBLM. This office evaluates such hazards as noise, industrial chemical use, ionizing and non-ionizing radiation, biological hazards, ergonomics and indoor air quality. Bioenvironmental engineering professionals strive to ensure that commanders and supervisors provide their workers with a safe and healthful workplace.
Please visit our scheduling website for mask and RP fit tests: 62bio.setmore.com
HEALTH AND WELLNESS CENTER
McChord Field Fitness Center Annex, Bldg. 726
(253) 982-6947
The Health and Wellness Center is responsible for administering the Air Force Health Promotions Program. The objective is to furnish individuals with knowledge and skills that encourage healthy lifestyle behaviors. Services include tobacco cessation classes, worksite assessment tools, wellness initiatives, fitness classes, nutrition education and individual consultations, stress management, and chronic disease prevention. Class offerings include both in-person and virtual options through Microsoft Teams.
Registered Dietitian Individual Appointments
Patients my be seen for a variety of health conditions to include:
-High blood pressure
-High cholesterol
-Renal disease
-Eating disorders
-Prediabetes
-Weight management
-Nutritional deficiencies
-Inflammation
-Food allergies/sensitivities/intolerance
-GI related symptoms and disease: IBS, IBD, heartburn, acid reflux, diarrhea, constipation, bloating, excess gas
-Meal planning and more
Performance nutrition appointments are also available. This includes the In-Body to measure your body composition. These appointment slots are held first thing in the morning. To get the most accurate results, patients should not perform any strenuous activity, eat, or consume or use caffeine, nicotine, or stimulant consuming supplements six hours prior to the appointment.
Current Groups, Classes and Programs:
Group Lifestyle Balance Program: 22 sessions over 12-month span
- The "Lifestyle Balance" program can help individuals reach and maintain a healthier lifestyle by making changes in eating, physical activity, and behavior. Classes allow participants to develop new healthy habits slowly over the course of a year that are attainable and sustainable for long-term success.
Best S.E.L.F. Program: 6 weekly sessions
- The Best S.E.L.F.-Shape Up, Eat Right, Live Well, Fit to Fight is a comprehensive program that focuses on four critical components of performance: Sleep, Activity, Mindfulness, and Nutrition.
Fatigue Science and Nutrition on the Go Class: offered quarterly
- This class is dedicated to fatigue countermeasures tailored to the five categories of fatigue, sleep strategies, caffeine usage, and circadian rhythm in order to better educate individuals on the effects of sleep for overall health and wellness. Additionally, this course covers strategies to enhance on-the-go nutrition to promote steady energy levels, further supporting overall health and wellness.
Healthy Family Meals in Minutes: offered in-person or virtually
- In this class, participants will learn to build healthy meals by being able to recognize components of a nutrient dense plate, learn budget friendly tips to promote savings, and be able to demonstrate individualized meal planning implementation.
Weekly Walking Club: offered spring-fall weekly in-person or virtual
- This program offers a fun social physical activity, meeting at the Fitness Annex Center Track weekly for minimum of 30 minutes. Must be approved for physical activity and have a way of tracking steps for weekly submission. Each member will have the option to join the virtual Microsoft Teams support group.
Lifting Clinic: offered spring-fall in-person
- Includes a Women's Only option
- Through this four-part class series offered by trained Physical Therapist Assistant, participants will be able to demonstrate appropriate lifting technique in order to prevent lifting-related injury and construct individualized lifting programs to follow. First class is mandatory and covers proper technique and form. Cumulatively, this class builds on foundational skills to allow participants to build their own lifting program by the end of the program.
Referral Process
Dietic individual and group class appointments and programs at the McChord Clinic do not require a referral from the patient's primary care provider.
Who can be seen here?
All active duty and active duty reservists are able to be seen for Health Promotion Services.
How do I make and appointment?
POC for classes, programs and working with individual units is Hannah Stipek, Health Promotion Coordinator, RDN (253) 982-6947
To schedule an appointment with the Registered Dietitian call the Airmen's Clinic Front Desk (253) 982-6337
MENTAL HEALTH and ADAPT
(253) 982-3685
7:30 a.m. to 4:30 p.m., Monday through Friday
Walk-in Hours: 7:30 a.m. to 3:30 p.m., Monday through Friday
*After 3:30 p.m. please walk in to Madigan Emergency Room
The Behavioral Health Clinic is available by appointment or on a walk-in basis to assist in meeting the emotional and psychological needs of Airmen and their families. Services include evaluation and treatment for mental health, work related issues, marital/family concerns and medication management.
The ADAPT section offers evaluation and treatment for substance related disorders. Services include education on substance misuse, individual therapy and group therapy.
OPTOMETRY:
(253) 982-2032
7:30 a.m. to 4:30 p.m., Monday through Friday
For routine eye appointments, everyone needs to call the central appointment line at (253) 982-2273.
DENTAL CLINIC
McChord Field Dental Clinic (Bldg. 590)
690 Barnes Blvd.
Joint Base Lewis-McChord, WA 98438
Contact Information
Front Desk (253) 982-5505 DSN 382-5505
Clinic Hours
Monday - Thursday 7:30 a.m. - 4:30 p.m.
Friday 7:30 a.m. - 3:30 p.m.
Closed every Tuesday from 12:03 p.m.-1:30 p.m. for training
Sick Call - Call for Same-day Appointment
Driving Directions:
Once on McChord Field, Bridgeport Way turns into Colonel Joe Jackson Blvd. Turn right on Barnes Blvd. Continue past the McChord Medical Clinic and turn right onto 13th Avenue and make an immediate left turn into the McChord Dental Clinic parking lot.
The McChord Field Dental Clinic is operated by the U.S. Army Dental Command. General dentistry and selected specialty services are provided for active duty personnel.
Procedures performed include:
-Examinations
-Cleanings (Prophylaxis)
-Preventive Services (Fluoride, Sealants, Instruction)
-Tooth Fillings (Restorative)
-Root Canals (Endodontics)
-Gum Disease Treatment (Periodontics)
-Crown & Bridge, as needed
-Extractions (Oral Surgery)
-Removable Dentures, as needed
-Referral for complex oral rehabilitation, as needed
After-hours Dental Emergency Care (Madigan Army Medical Center Emergency Department)
For after-hours dental emergencies, patients will need to contact the Madigan Army Medical Center Emergency Department. Patients who have the following conditions will be triaged and/or treated:
-Bleeding
-Swelling
-Pain that cannot be relieved by pain medicine
-Minor trauma/injury
-Severe trauma/injury to the face or jaw
-Any potentially life-threatening condition
The following are generally NOT considered to be dental emergencies:
-Loose teeth (adult or baby teeth) unless associated with trauma/injury
-Loose permanent or temporary crowns
-Broken fillings or teeth that occur while eating
-Minor gum irritation
Active Duty family members and retirees enrolled in dental insurance plans should make every effort to contact their civilian dentist for urgent care needs prior to contacting the Madigan Army Medical Center Emergency Department.
TRICARE Dental Plans
The TRICARE Family Member Dental Plan is dental insurance for family members of active duty service members for care by civilian dentists. Active duty service members are encouraged to enroll their family members in the TRICARE Family Member Dental Plan to avoid paying full price for their family members' dental care.
Additionally, there is a retiree TRICARE Dental insurance program that can help offset the cost of dental treatment, please contact Tricare for more information and/or to sign up.
TRICARE
TriCare Service Center -- 1-888-TRI-WEST (874-9378)
TriCare is the Department of Defense health care program for active-duty and retired members of the uniformed services, their families, and survivors.
For information on these health choices or enrollments contact 1-877-988-9378 TRICARE WEST REGION.
PHARMACY
(253) 982-2474
8:00 a.m. to 3:30 p.m., Monday through Friday
Civilian provider prescriptions are taken from 9 a.m. to 3 p.m.
24-hour Refill Line -- (253) 968-6699
Refills are available through a phone-in refill system and should be picked up at the refill window. Listen to the automated message for changes in hours of operation and other important pharmacy information.
PATIENT ADVOCATE
Please call the Airmen’s Clinic main number (253) 982-5688.
You will be referred to a patient advocate in the appropriate section of your complaint where we will do our best to address any needs.
7:30 a.m. to 4:30 p.m., Monday through Friday
FAMILY MEDICINE/PEDIATRIC/WOMEN'S HEALTH CLINIC
Family Medicine and Pediatric Clinic: (253) 982-5601/02/03
Women's Health Clinic: (253) 982-2222
7:30 a.m. to 4:30 p.m., Monday through Friday
This service is operated by the Western Regional Medical Command under the U.S. Army Medical Department.
LABORATORY SERVICES
(253) 982-2073
8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m., Monday through Friday
This service is operated by the Western Regional Medical Command under the U.S. Army Medical Department.
RADIOLOGY/DIAGNOSTIC IMAGING
(253) 982-2361
8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m., Monday through Friday
This service is operated by the Western Regional Medical Command under the U.S. Army Medical Department.